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Call Center - Healthcare
Washington, DC
Job Description
Medical Call Center - OBGYN
Chevy Chase MD/Washington DC
MUST:
2+ years of solid medical office experience
Call Center experience or high volume phones
Experience registering patients
OBGYN experience preferred
Experience charting in Athena EMR
Comfortable working all phones in a call center environment
Experience working in a high volume multi provider practice (specialty preferred)
Strong scheduling experience
Experience entering information in EMR and updating records (Athena)
Ability to triage calls
Strong customer service support
DUTIES:
Duties include but are not limited to the following:
Answer high volume incoming calls
Schedule appointments
Register patients
Update and maintain patient's records
Triage phone calls
Answer questions over phone to determine where phone call should be transferred
Schedule appointments in the EMR system
Generate and complete pre-certification requests for appointments
Review upcoming schedules for accuracy
Handle complaints
Quadrant is an affirmative action/equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, status as a protected veteran, or status as an individual with a disability.
Quadrant, Inc. is an equal opportunity and affirmative action employer. Quadrant is committed to administering all employment and personnel actions on the basis of merit and free of discrimination based on race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or status as an individual with a disability. Consistent with this commitment, we are dedicated to the employment and advancement of qualified minorities, women, individuals with disabilities, protected veterans, persons of all ethnic backgrounds and religions according to their abilities.
Chevy Chase MD/Washington DC
MUST:
2+ years of solid medical office experience
Call Center experience or high volume phones
Experience registering patients
OBGYN experience preferred
Experience charting in Athena EMR
Comfortable working all phones in a call center environment
Experience working in a high volume multi provider practice (specialty preferred)
Strong scheduling experience
Experience entering information in EMR and updating records (Athena)
Ability to triage calls
Strong customer service support
DUTIES:
Duties include but are not limited to the following:
Answer high volume incoming calls
Schedule appointments
Register patients
Update and maintain patient's records
Triage phone calls
Answer questions over phone to determine where phone call should be transferred
Schedule appointments in the EMR system
Generate and complete pre-certification requests for appointments
Review upcoming schedules for accuracy
Handle complaints
Quadrant, Inc. is an equal opportunity and affirmative action employer. Quadrant is committed to administering all employment and personnel actions on the basis of merit and free of discrimination based on race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or status as an individual with a disability. Consistent with this commitment, we are dedicated to the employment and advancement of qualified minorities, women, individuals with disabilities, protected veterans, persons of all ethnic backgrounds and religions according to their abilities.
Job Summary
Company
Start Date
As soon as possible
Employment Term and Type
Regular, Full Time
Required Experience
2+ years
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