Why Join Apple?

Apple FCU is deeply rooted in the community; we value and embrace workplace diversity. We believe our employees are our most valuable asset, so we are committed to providing professional development and assisting in career journeys. Apple FCU also offers a robust benefits package, including health; vision; dental; 401(k) contribution match; tuition reimbursement; guaranteed 11 federal holidays; paid time off; paid volunteer time; TEAM Bonus plan and much more.

Additional Workplace Highlights:

• Top Workplaces by the Washington Post 2023
• Top Workplace USA 2023
• American Banker Best Credit Unions to Work For 2023
• friendly work environment, progressive management staff
• branches in Northern Virginia with easy commuting distance

Role:

Under general supervision, but following established policies and procedures, is responsible for funding auto loan applications that originate from auto dealerships and refinance companies through the Indirect Lending program. Processes loans and distributes funds and reserve payments directly to dealerships. Prepares, delivers, and files all required loan documentation and disclosures. Communicates directly with auto dealerships to obtain necessary paperwork for pending loan applications. Submits auto loan insurance to the credit union's collateral protection insurance company. Performs duties and responsibilities in accordance with The Apple Way principles, of Team Up, Serve With Purpose, Challenge Yourself and Own It. Remains cognizant of and adheres to credit union policies and procedures, and regulations pertaining to the Bank Secrecy Act. Performs other member services and clerical duties as assigned by the Manager of Consumer Underwriting & Quality Assurance or the AVP of Consumer Lending.

Essential Functions & Responsibilities:

• Responsible for the entire indirect loan process on loans originating from auto dealerships and online refinance companies with duties including but not limited to; preparing, assembling, submitting loan documentation for imaging, auditing dealer loan file for accuracy, ensuring all underwriting stipulations are met, submitting insurance information to third party vendor, and ensuring loan is funded accurately and within expected timeframes.

• Performs a variety of loan support duties which require knowledge of such lending policies and guidelines such as loan to value and debt ratios, verifying various proof of income documents. Handles incoming member calls and internal calls including direct or hotline calls and responds to Indirect Lending Helpdesk tickets. Provides loan documentation to Collections for Total Losses and other Collection needs.

• Opens new membership accounts in accordance with the Credit Union's new member policy. Ensures all account verifications are performed before opening the membership

• Must possess solid time management and organization skills to effectively prioritize multiple objectives and achieve volume goals to ensure loans are updated within designated timelines and creates and updates delayed funding notices daily.

• Provides accurate information to members regarding credit union services, products, policies, and procedures. Advises members of federal regulations applicable to these policies and procedures including contacts members to verify information and perform MLA verification when necessary.

• Communicates through various channels to external and internal members, and the lending system with auto dealership representatives to obtain missing documentation, or to replacement documents that are incorrect, and addressing inquires or questions relating to loans being processed.

• Represents and promotes the credit union in a positive and enthusiastic manner and ensures member satisfaction is a top priority.

Experience Minimum of 2 years of financial institution experience required.

Minimum 2 years of Consumer Lending experience required.

Education: A high school education or GED.

Interpersonal Skills: Work involves much personal contact with others inside and/or outside the organization for the purpose of first-level conflict resolution, building relationships, and soliciting cooperation. Discussions involve a higher degree of confidentiality and discretion, requiring diplomacy and tact in communication.

Other Skills:

• Must have excellent communication, analytical, and problem-solving skills, above-average math ability, and attention to detail required.
• This position requires a high level of independent and critical thinking.
• Must be PC proficient.
• Extensive telephone work involved.

*** Apple Federal Credit Union values, encourages, and implements diversity in the workplace.

As an equal opportunity employer, Apple Federal Credit Union does not discriminate in employment with regard to race, color, religion, national origin, citizenship status, ancestry, age, sex (including sexual harassment), sexual orientation, marital status, physical or mental disability, military status or unfavorable discharge from military service or any other characteristic protected by law.

All selected candidates will be subject to credit and background checks to determine employment eligibility. ***