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- Description
- Maryland Department of Transportation MARYLAND TRANSIT ADMINISTRATIONReservation Clerk (TE) Temporary (8138)application are accepted online only**Bilingual applicants are encouraged to apply**The Maryland Department of Transportation Maryland Transit Administration (MDOT/MTA) invites you to apply today to be considered for a position that provides customer service to the citizens of Maryland every day. The MTA is one of the largest transit systems in the United States and is seeking dynamic and energetic individuals to join the MTA team.This recruitment is open to all qualified applicants. The resulting list of qualified candidates will be used to staff current and future vacancies.
The Maryland Department of Transportation's Maryland Transit Administration (MDOT MTA) is recruiting for Reservation Clerks(Temporary). MDOT MTA is seeking career- oriented individuals who are reliable; professional; organized; patient; empathetic and who will demonstrate consistently excellent telephone customer service skills to work as Reservation Clerks in its computerized Mobility Call Center. The Call Center is a modern facility with a business professional dress code located just off the interstate and is also easily accessed through the MDOT MTA Metro and MDOT MTA Bus Systems. The Mobility Reservation Clerk will speak with customers by telephone and will schedule transportation services to individuals covered under the ADA (Americans with Disabilities Act) who have a permanent or temporary disability. The Clerk will answer inquires in a professional, timely and accurate manner while entering data into a specialized computer application system at the same time. Must be able to work in a fast-paced structured professional environment and be able to research and resolve customer concerns.
This position is located in Baltimore City, Md - Qualifications
Education: Possession of a high school diploma or an equivalency (GED) certificate.
Experience: Three (3) years of experience in a customer service telephone position providing a service to customers while demonstrating the ability to simultaneously answer telephones, resolve customer concerns and make related data entry functions on a computerized system in a call center environment. Experience working with individuals with disabilities or a special needs population is preferred. Knowledge of the Baltimore Metropolitan area is required. Applicants will be required to successfully demonstrate speed and accuracy in their data entry skills by passing an examination administered on a computer.
SUBSTITUTION INFORMATION
Candidates may substitute U.S. Armed Forces military service experience involving staff work related to the administration of rules, regulations, policies, procedures and processes, or overseeing or coordinating unit operations or functioning as a staff assistant on a year-for-year basis for the required education and experience.
If you have held more than one (1) position at the same employer, please list each position (and the duties of that position) that you held and the length of time that you held each position.
NOTE: Applicants must be able to work various shifts: (daytime, evenings, weekends and holiday shifts) as determined by the needs of the Mobility Department. This is a temporary assignment for at least 6 months with the possibility of extention.
ENVIRONMENTAL CONDITIONS
The Mobility Reservation Clerk is an essential personnel position designated by the MTA to be critical in maintaining the operation of the Mobility Call Center during significant service emergencies or adverse weather conditions and the employee must report to work as scheduled. This job requires sitting for long periods of time.- Licenses & Certifications
N/A
- Additional Information
TO APPLY
You must complete an MTA application (Form MJ-45) online to be considered for this recruitment. Resumes may not be substituted. Since the examination for this recruitment may be an evaluation and rating of the information you provide on your application, it is essential that the application is filled out completely and accurately, listing all relevant experience and addressing the specific requirements shown above. Please include all relevant experience on your application. This includes, but is not limited to, full or part time, volunteer, military, acting capacity, or any other experience that is relevant to the position you are applying for. Incomplete applications will not be considered.
Applications must be completed and submitted online by registering at https://www.governmentjobs.com/careers/mdotmd
Applicants with degrees granted outside of the United States will be required to provide a written evaluation of education documentation by a credentialing organization such as: World Education
Services: International Credential Evaluation (WES), https://www.wes.org/.
MTA Does Not Discriminate Based On: Age, Ancestry, Color, Creed, Gender Identity or Expression, Genetic Information, Marital Status, Mental or Physical Disability, National Origin, Race, Religious Affiliation, Belief or Opinion, Sex, or Sexual Orientation.
Reasonable accommodations for persons with disabilities will be provided as requested.
The Maryland Department of Transportation is not sponsoring new employees in application of the H-1B Visa at this time due to budgetary constraints. All applicants must be legally authorized to work in the United States under the Immigration and Reform Control Act of 1986. Federal regulations prohibit H1B Visa candidates from paying sponsorship fees; all sponsorship fees must be assumed by the potential employer.
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The MTA is an Equal Opportunity Employer
Issued Date:7/26/22