Summary

The Cash Products and Banking Services Specialist supports cash-related products and services within Stifel. They handle various tasks, such as conducting industry research and account analysis, to create reporting that drives strategic decisions. They provide tier-two support to Stifel's financial advisors and client services teams as a subject matter expert on cash products and banking services. They help create and update client and internal facing documents and marketing materials. They utilize no-code platforms to develop and enhance client-facing forms. Additionally, they may assist in training staff on cash handling procedures and troubleshooting any cash products-related issues.

Essential Duties & Responsibilities

• Support and enhance the firm's cash management products and services, including cash management accounts, bank sweep programs, bank deposit accounts, credit card programs, Stifel proprietary cash products, and the firm's digital payments strategy.
• Partner with colleagues across the organization to ensure seamless delivery of cash management products and services to clients.
• Develop and collaborate with Marketing to implement marketing strategies to promote and present the advantages of the products and services to internal and external stakeholders.
• Monitor industry trends and regulatory changes related to cash management products and services and recommend changes to bank offerings as appropriate.
• Utilize industry and internal data to produce reporting used for strategic decision-making.
• Utilize a no-code platform to assist in designing, enhancing, and supporting digital account origination and other client-facing forms.
• Manage the team inbox daily and take tier-two service phone calls to provide advanced support for features, functionality, and troubleshooting to our financial advisors, branch staff, and Client Services teams.
• Assist in implementing new capabilities through project tasks such as user acceptance testing.
• Upgrade and maintain the bank and brokerage account agreements, disclosures, client-facing marketing materials, and intranet materials.
• Document and maintain team procedures to drive consistency in service and build institutional knowledge that will outlast any one member of the team.
• Help evolve the products and services by listening to Financial Advisors, clients, and key stakeholders in Operations, Client Services, and Digital Solutions.
• Monitor vendors who support our cash accounts, credit card, and payment systems by tracking system issues to resolution and documenting service interruptions.
• Build positive relationships with peers, business partners, and colleagues while working effectively with others to accomplish organizational goals.

Qualifications

• Able to communicate potentially complex issues clearly in verbal and written forms.
• Able to utilize market and internal data to analyze the performance of products.
• Must present with enthusiasm and passion in both a one-on-one and group setting.
• Recognizing when meaningful action is required and assuming the additional responsibility to tackle the challenge.
• Able to take ownership, prioritize appropriately, and propose business solutions to solve issues.
• Strong understanding of banking regulations related to cash management products and services.
• Ability to work collaboratively across teams and departments.
• Ability and willingness to learn the intricacies of Cash Products and Banking Services to speak with authority and enthusiasm.

Education & Experience

• Bachelor's degree in finance, accounting, or related field required or equivalent experience.
• No experience required, 1+ years' related experience in financial services preferred.

Systems & Technology

• Proficient in Microsoft Excel, Word, PowerPoint, and Outlook.
• Knowledge of or willingness to learn relational database concepts and SQL query execution.
• Knowledge of or willingness to learn basic technology infrastructure terms, including user and application programming interfaces.

About Stifel

Stifel is a more than 130 years old and still thinking like a start-up. We are a global wealth management and investment banking firm serious about innovation and fresh ideas. Built on a simple premise of safeguarding our clients' money as if it were our own, coined by our namesake, Herman Stifel, our success is intimately tied to our commitment to helping families, companies, and municipalities find their own success.

While our headquarters is in St. Louis, we have offices in New York, San Francisco, Baltimore, London, Frankfurt, Toronto, and more than 400 other locations. Stifel is home to approximately 9,000 individuals who are currently building their careers as financial advisors, research analysts, project managers, marketing specialists, developers, bankers, operations associates, among hundreds more. Let's talk about how you can find your place here at Stifel, where success meets success.

At Stifel we offer an entrepreneurial environment, comprehensive benefits package to include health, dental and vision care, 401k, wellness initiatives, life insurance, and paid time off.

Stifel is an Equal Opportunity Employer.