This is a unique opportunity to work in a Johns Hopkins-owned retail technology store (the "Johns Hopkins Tech Store") supporting Apple and Dell products and accessories for Johns Hopkins faculty, staff, and students. We are a Sr. Technical Support Analyst whowill be responsible for delivering an exceptional technology experience to Johns Hopkins constituents for purchasing or servicing products available either in-store or through traditional Hopkins purchasing methods. To service customers, the incumbent will need to be well-versed in current mobile computing technologies and familiar with how these devices integrate and perform in the Hopkins computing environment. The individual will be certified in hardware repair on a variety of platforms and will possess the tools and knowledge to provide repair services when needed.
Specific Duties & Responsibilities
Classified Title: Sr. Technical Support Analyst
Role/Level/Range: ATO 37.5/03/OG
Starting Salary Range: $24.00 - $42.00 HRLY ($70,000 targeted; Commensurate with experience)
Employee group: Full Time
Schedule: 8:30am - 5:00pm
Exempt Status:Non-Exempt
Location:Homewood Campus
Department name: IT Services
Personnel area: University Student Services