OUR TEAM:

The Promega facilities team within Operations has a primary focus of relationship building and managing customers' expectations while maintaining world class facilities. Job satisfaction comes in the way of the pride from Promega's Organization in providing the finest workplaces in our industry.

YOUR ROLE:

As the Manager of the Audio-Visual Department, you will play a pivotal role in shaping and maintaining a cutting-edge AV and connectivity infrastructure across our campus. This position requires a combination of technical expertise, leadership, and strategic planning to ensure optimal functionality, reliability, and innovation. You will be asked to provide seamless customer service throughout the organization through AV solutions.

CORE DUTIES:

1. AV Architecture and Planning:

* Develop and implement AV standards and best practices to create a reliable and state-of-the-art AV infrastructure.
* Collaborate with IT and other relevant teams to integrate technology solutions seamlessly across the campus.

2. Team Management:

* Lead and mentor a team of AV specialists, ensuring efficient support and setup of AV equipment.
* Actively participate in day-to-day AV tasks, troubleshooting, and issue resolution.

3. Event Setup and Support:

* Oversee the setup and support of AV requirements for both internal and external events, including large-scale gatherings.
* Orchestrating training sessions for employees on AV equipment and best practices.

4. Vendor and Contractor Management:

* Manage relationships with AV vendors and contractors, ensuring projects and agreements align with company standards and objectives.
* Collaborate on the execution of AV-related projects and services.

5. Budget and Inventory Management:

* Take ownership of the AV budget, ensuring responsible allocation of resources.
* Manage inventory, procurement, and maintenance of AV equipment.

6. Compliance and Security:

* Ensure AV systems comply with industry standards and security protocols.
* Collaborate with relevant teams to address security concerns and implement necessary measures.

7. Work closely with facilities team, contractors, and other trades to plan and coordinate AV setup for future renovations, new construction, and facility upgrades.

8. Maintain ongoing communication with departmental and facility stakeholders to assess the effectiveness of the AV infrastructure in meeting current requirements and anticipating future needs.

9. Lead staff development by ensuring a comprehensive understanding of their roles, responsibilities, and delegated tasks. This includes supervising the training process for all departmental employees, strategically planning and implementing training programs for new hires to promote a well-rounded team. Additionally, design and assign tailored training modules and ensure access for both new and existing employees requiring further development.

10. Provide detailed plans and specifications for AV systems and equipment in new spaces and buildings.

11. Partner with IT team on testing and implementing new AV technologies and systems.

12. Research and stay up to date on emerging AV/technology trends to make recommendations for future implementation.

13. Develop and maintain installation standards, policies, and procedures for AV systems and equipment.

14. Create and maintain AV system documentation, equipment manuals, and technical specifications.

15. Demonstrates inclusion through their own words and actions and is accountable for a safe workspace. Acts with kindness, curiosity and respect for others.

16. Embracing and being open to incorporating Promega's 6 Emotional & Social Intelligence (ESI) core principles in daily work.

17. Understands and complies with ethical, legal and regulatory requirements applicable to our business.

KEY QUALIFICATIONS:

1. Associate degree in a related field such as Audio and/or Visual Management, or equivalent training and certification.

2. 5-10 years' experience in AV architecture, planning, and standards development.

3. 2-5 years' experience in AV systems, video conferencing, and related technologies.

4. Previous experience in team management and leadership roles.

5. Excellent communication, collaboration, and problem-solving skills.

PREFERRED QUALIFICATIONS:

1. Bachelor's degree in a related field.

2. Experience in facilities with diverse functions including office, laboratory, production and logistics areas.

3. Familiarity with basic networking concepts, network protocols, switching and routing, firewalls and security, Wi-Fi technology, collaboration platforms (i.e. MS Teams, Zoom, Go To Meeting, etc.), and simple network troubleshooting.

PHYSICAL DEMANDS:

1. Ability to be accessible by staff, customers, outside vendors and key stakeholders as required. This may occasionally include nights, weekends, holidays, etc.

2. Ability to work in utility spaces within facilities and within construction project environments with appropriate personal protective equipment.

3. Ability to drive.


At Promega, we value diversity and strive to create an inclusive workplace. We are proud to be an Equal Opportunity Employer, making employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability, or any other protected class.