Minimum Education
Bachelor's Degree (Required)
Minimum Work Experience
1 year Working with individuals in crisis situations. (Required)
Required Skills/Knowledge
Bilingual ability preferred.
Functional Accountabilities
Delivers Patient/Family Focused Services
- Complete screening interviews of patients and families utilizing hospital-approved screening tools.
- Research appropriate resources in the hospital and community to assist patients and families; help families to access and utilize those resources.
- Provide needed assistance, while respecting boundaries and setting appropriate limits.
- Make follow-up contact with families, when appropriate, to monitor the outcome of interventions and to promote continuity of care (e.g. assisting with new and follow up appointments, hospital and community-based referrals and applications).
Coordinates Patient Care Responsibilities with Other Family Services Staff
- Manage requests from patients and families for hospital or community resources.
- Assist families with applications and manage referrals to outside agencies in coordination with medical team for financial assistance and other programs.
- Manage referrals to outside organizations as directed by social work and in coordination with medical team.
- Assist Family Services staff with special projects, such as patient/family newsletters, Sibling Day, support groups, etc.
Contributes to Effective Multidisciplinary Communication
- Communicate with social work and/or medical team about patient care needs.
- Share verbally and in writing, relevant patient/family information with members of the treatment team.
- Document activities according to Departmental guidelines in electronic medical record.
- Participate in team meetings to address general and specific patient care issues.
Optimizes the Use of Available Resources
- Develop and maintain resource information for the department.
- Promote positive working relationships with community agencies.
- Serve as liaison between hospital and agency staff assisting families with resources.
- Identify gaps in services and research alternatives.
Organizational Accountabilities
Contributes to Furthering Professional Environment & Standards
- Meet with Team Leader for supervision to discuss case material, professional role, and projects to complete.
- Meet with social work or child life partner to review work performed for individual patients and families.
- Participate in Family Service Team meetings and departmental staff meetings.
- Meet departmental requirements for chart recording, statistics, and other documentation and submits documents in a timely manner.
- Ensure that chart documentation is co-signed by licensed Family Services staff member.
- Participate in departmental performance improvement activities.
Organizational Commitment/Identification
- Partner in the mission and upholds the core principles of the organization
- Committed to diversity and recognizes value of cultural ethnic differences
- Demonstrate personal and professional integrity
- Maintain confidentiality at all times
Customer Service
- Anticipate and responds to customer needs; follows up until needs are met
Teamwork/Communication
- Demonstrate collaborative and respectful behavior
- Partner with all team members to achieve goals
- Receptive to others' ideas and opinions
Performance Improvement/Problem-solving
- Contribute to a positive work environment
- Demonstrate flexibility and willingness to change
- Identify opportunities to improve clinical and administrative processes
- Make appropriate decisions, using sound judgment
Cost Management/Financial Responsibility
- Use resources efficiently
- Search for less costly ways of doing things
Organizational Accountabilities (Staff)
Organizational Commitment/Identification
- Anticipate and responds to customer needs; follows up until needs are met
Teamwork/Communication
- Demonstrate collaborative and respectful behavior
- Partner with all team members to achieve goals
- Receptive to others' ideas and opinions
Performance Improvement/Problem-solving
- Contribute to a positive work environment
- Demonstrate flexibility and willingness to change
- Identify opportunities to improve clinical and administrative processes
- Make appropriate decisions, using sound judgment
Cost Management/Financial Responsibility
- Use resources efficiently
- Search for less costly ways of doing things
Safety
- Speak up when team members appear to exhibit unsafe behavior or performance
- Continuously validate and verify information needed for decision making or documentation
- Stop in the face of uncertainty and takes time to resolve the situation
- Demonstrate accurate, clear and timely verbal and written communication
- Actively promote safety for patients, families, visitors and co-workers
- Attend carefully to important details - practicing Stop, Think, Act and Review in order to self-check behavior and performance