Job Title:

Location:

What you'll do:

What we are looking for:

• Perform as the subject matter expert for the Treasury Management & Electronic Banking Products and services offered by the bank. Performs testing of product enhancement releases, user acceptance testing, participates in business continuity testing, and incident resolution.
• Troubleshoots vendor-supported and internally hosted applications. Engages with correct departmental/vendor resources to assist with service restoration.
• Direct responsibility for coordination of special projects relative to gathering data, reporting, etc. for management, audit, and other departments as assigned.
• Partner with our Product, Marketing, and Training departments for document release and product functionality updates. Communicates with stakeholders to deliver these product updates.
• Responsible for maintaining logs for product issues, enhancements, defects, and testing of electronic banking applications and treasury management services.
• Perform data analysis to identify trends and recommend/implement remediation efforts.
• Develop trend reporting via data analytics tools to be used for SLA management, volume trends, recurring issues, process improvements, etc.
• Perform support queue management, ensuring timely assignment and routing of production issues to the correct analyst or support group.
• Participate in an on-call support rotation.

What you need to have:

• High school diploma required
• Bachelor's degree preferred
• 5+ related experience
• Intermediate Knowledge of general banking operations, including deposit operations, loan administration, treasury management and/or other commercial banking products and services.
• Intermediate Knowledge of applicable regulatory and legal compliance obligations, rules and regulations, industry standards and practices.
• Online Banking Applications Experience
• Certified Treasury Professional preferred
• AAP (Accredited ACH Professional) preferred

Benefits you'll love:
We offer all the important things you'd want - like competitive salaries, an ownership stake in the company, medical and dental insurance, time off, a great 401k matching program, tuition assistance program, an employee volunteer program, and a wellness program. In addition, you'll have the opportunity to bolster your business knowledge, learning the ins and outs of how successful companies operate and manage their finances, giving you invaluable hands-on experience to help grow your career!

About the company:

Western Alliance Bank is a wholly owned subsidiary of Western Alliance Bancorporation. Alliance Bank of Arizona, Alliance Association Bank, Bank of Nevada, Bridge Bank, First Independent Bank, and Torrey Pines Bank are divisions of Western Alliance Bank; Member FDIC. AmeriHome Mortgage is a Western Alliance Bank company.

Western Alliance Bancorporation is committed to equal employment and will consider all qualified applicants without regard to race, sex, color, religion, age, nation origin, marital status, disability, protected veteran status, sexual orientation, gender identity or genetic information. Western Alliance Bancorporation is committed to working with and providing reasonable accommodations for individuals with disabilities. If you are an individual with a disability and require a reasonable accommodation to complete any part of the application process and/or need an alternative method of applying, please email HR@westernalliancebank.com or call 602-386-2488. When contacting us, please provide your contact information and state the nature of your accessibility issue. We will only respond to inquiries concerning requests that involve a reasonable accommodation in the application process.

Western Alliance Bancorporation